Case Study

This case study came about as a result of our working together with a client that their primary need was to find a solution to solve conflicts within their organization.

With this Case Study, you can understand how to solve conflicts, reduce stress and improve relationships in every aspect of your life.

Hello, my name is Bernardo Rossello and I’m a DISC Model of Human Behavior Master Trainer, DISC is a powerful and simple way to understand people and yourself.

My good friend and mentor Dr. Robert A. Rohm, founder of Personality Insights always say: “If I understand you and you understand me, doesn’t it stand to reason that we will be in a better position to have a better relationship?”

With this Case Study, I’m introducing to you a simple way to understand and apply The Model of Human Behavior DISC in your life and improve relationships and personal development.

Let start to Discover… Experiment … Apply DISC.

Case Study: The Elevator Test: Which Type Are You?

The elevator doors are about to close on an eager rider who is trying to get on the elevator. Four people are already inside the elevator. One of the people in the crowded box is in a hurry and does not want to wait (outgoing and task-oriented). There is also a bubbly, energetic passenger who holds the door open while greeting the newcomer (outgoing and people-oriented). A third rider is happy either way and smiles while waiting patiently (reserved and people-oriented). The final passenger is concerned as she calculates the weight to see if the elevator can handle another person (reserved and task-oriented).

While not perfectly scientific, this scenario illustrates the Dominant (outgoing / task-oriented) person who is focused on getting somewhere fast; the Inspiring (outgoing / people-oriented) person who is energized by all the interaction; the Supportive (reserved / people-oriented) person who reacts calmly and tries to get along regardless; and the Cautious (reserved / task-oriented) person who wants to make sure the added person doesn’t exceed the weight limit! As you can see, there were four different people who responded to the same event in four very different ways!

In our experience, the most easily understood teaching regarding human behavior are based on the DISC model, a theory devised by Dr. William Marston, a Columbia University psychologist during the 1920s and 30s. Marston identified four major patterns of behavior that are present in everyone, to a greater or lesser degree.

Since that time, exhaustive studies have been conducted by university education and psychology departments, involving hundreds of thousands of subjects, with the aim of validating, refining and improving upon Marston`s initial concepts.

A number of other, highly sophisticated evaluation surveys, analysis tools and profiling instruments have been developed over the years. Perhaps you have taken some of these tests, including the Minnesota Multiphasic Personality Inventory (MMPI), the Meyers-Briggs Types Indicator (MBTI), and others.  While these are often so technical or diagnostic in nature that they offer little in the way of insights that most average people can apply easily, to enrich their personal lives, their business pursuits and their developing relationships.

Again, the DISC method of applying these personality concepts meets the needs of average people with information that most individuals can understand quickly, apply readily and communicate to others. We offer a variety of nontechnical assessments and reports aimed at helping you to understand your own personality style blend. This, in turn, allows you to develop a plan of action for greater success in your business and personal relationships.

In review, we have 4 behavioral tendencies to help us characterize people:

  • Outgoing
  • Reserved
  • Task-oriented
  • People-oriented

Everyone has some of all 4 of these tendencies at different times and in different situations. However, most people typically have 1 or 2 of these tendencies that seem to fit them well in their everyday behavior. And, on the other hand, 1 or 2 of these tendencies usually do not fit them well, and these tendencies may even seem “foreign” to their approach to life. The balance of these 4 tendencies shapes the way each person “sees” life and those around them.

As mentioned before, we will add the descriptive terms to the diagram. Notice the letters D, I, S and C appear in the 4 quadrants of the circle in the diagram below. You will also notice that descriptive terms have been added in each of the 4 corners of the diagram.

Now we can further describe each of the four main personality styles:

The Dominant “D” type – An outgoing, task-oriented individual will be focused on getting things done, accomplishing tasks, getting to the bottom line as quickly as possible and MAKING IT HAPPEN! (The key insight in developing a relationship with this type person is RESPECT and RESULTS.)

The Inspiring “I” type – An outgoing, people-oriented individual loves to interact, socialize and have fun. This person is focused on what others may think of him or her. (The key insight in developing a relationship with this type person is ADMIRATION and RECOGNITION.)

The Supportive “S” type – A reserved, people-oriented individual will enjoy relationships, helping or supporting other people and working together as a team. (The key insight in developing a relationship with this person is FRIENDLINESS and SINCERE  APPRECIATION.)

The Cautious “C” type – A reserved, task-oriented individual will seek value, consistency and quality information. This person focuses on being correct and accurate. (The key insight in developing a relationship with this individual is TRUST and INTEGRITY.)

And this is just the beginning, now please take a moment to fil the next exercises which help you to experiment and apply this valuable information in yourself and people how is important for you.

Next step please download the “Worksheet”  and complete to apply what you have learned in this post.